At BareSecret, we want you to be completely satisfied with your purchase. As we operate from Dubai, UAE, we have specific guidelines to ensure a smooth return process.

1. Damaged, Defective, or Incorrect Items If you receive a product that is broken, damaged during shipping, or if you received the wrong item, we will make it right at our expense.

• How to Report: Please email support@baresecret.com immediately.

• Required Info: You must include your Order Number and Photo Proof of the damage or wrong item.

• Process: Once our team verifies the issue, we will book the return shipment for you. You do not need to pay for return shipping in these cases.

• Refund: Upon receipt and inspection of the return, we will issue a full refund to your original payment method within 3-5 business days.
  

2. Standard Returns (Change of Mind)

We accept returns for unworn, unopened, and unused items within 30 days of delivery.

• Condition: Items must be in original packaging with all seals intact. Due to hygiene reasons, opened cosmetics cannot be returned unless defective.

• Shipping Costs: For non-defective returns (buyer's remorse), the customer is responsible for the return shipping costs to our Dubai facility.

• Process: Email us to request a Return Authorization. We will provide you with the return address.

3. Refund Method & Cash on Delivery (COD) Refunds are processed to the original method of payment.

• Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days depending on your bank.

• Cash on Delivery (COD) Orders: If you paid via COD, we cannot refund cash. Instead, we will perform a Bank Transfer.

  • Requirement: You must provide a valid UAE Bank Account number (IBAN) to our support team.

  • Timing: Bank transfers are initiated within 3-5 business days after the return is approved.

4. Contact Us For all return inquiries, please contact:

• Email: support@baresecret.com

• Phone: +971 58 520 1835

• Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.