Refund and Exchange Policy

Thank you for shopping at Bare Secret. The global standard practice of no refunds for skin care products is rooted in hygiene, safety, and regulatory compliance. By making a purchase, you agree to the terms of this policy.

• No Refunds: All sales are final. We do not offer refunds or store credits for any products purchased in our on-line store. 
• No Exchanges: Products cannot be exchanged for other items, regardless of their condition or reason for return. This includes unopened, unused, or partially used products.
• Product Issues: If a product is received damaged, defective, or incorrect due to our error, please contact our customer service team within 48 hours of delivery at support@baresecret.com. We will review such cases on an individual basis and may, at our sole discretion, offer a replacement if the issue is verified and reported promptly. Proof of purchase, photos and videos of the damaged or defective product will be required.
• Allergies and Sensitivities: We strongly recommend reviewing product ingredients before purchase, as we are not responsible for allergic reactions, skin sensitivities, or other adverse effects caused by product use. Skin Patch testing is advised for all products.

Why We Have This Policy?

Due to the personal nature of beauty products and strict hygiene standards, we enforce a no refund and no exchange policy to ensure the safety and satisfaction of all customers. We encourage you to carefully review product descriptions, ingredients, and suitability before purchasing.

If you have any questions or concerns about our products, please reach out to us at support@baresecret.com or visit us in-store at baresecret.com. Our team is happy to assist you with product selection or answer any questions prior to purchase.

Product Usage Tips:

• Store goods away from direct sunlight in a cool, dry location

• To avoid initiating the oxidation process too soon, only open a new product if you intend to use it.

• Use Q-tips to scoop out your products

Thank you for choosing Bare Secret!