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ORDERS
Q: What payment options do you accept?
We accept all major credit and debit cards and also offer Cash on Delivery (COD) within the UAE.
You can also pay using Tabby (where available) for flexible installments.
Q: Can I change or cancel my order once it’s placed?
If you would like to change or cancel your order, please email us at support@baresecret.com as soon as possible with your order number.
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If your order has not yet been processed or dispatched, we will do our best to update or cancel it.
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If the order has already been handed over to the courier, we are unfortunately unable to make changes or cancellations, and our standard Return & Refunds Policy will apply.
Q: How do I know my order is confirmed?
Once you complete your purchase, you’ll receive an order confirmation email at the email address you provided at checkout.
If you don’t see it, please check your Spam/Promotions folder or contact us.
Q: Do you offer Cash on Delivery (COD)?
Yes, COD is available for eligible addresses within the UAE.
Please ensure you provide the correct address and keep your phone active so the courier can reach you.
For COD orders that are returned and approved for a refund, refunds are made via bank transfer to a UAE bank account (not in cash).
SHIPPING
Q: Where do you ship?
We currently deliver to addresses within the United Arab Emirates (UAE).
If you are outside the UAE and would like to order, please email us at support@baresecret.com so we can confirm whether shipping is possible and provide a quote.
Q: How long will it take to receive my order?
All confirmed orders typically ship within 1–3 business days.
Delivery time within the UAE is usually 1–3 business days after dispatch, depending on your location and courier.
Delays may occur around public holidays or due to unforeseen circumstances, but we always try our best to get your order to you as quickly as possible.
Q: What are your delivery charges?
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Free shipping on UAE orders of AED 100 or more.
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For orders below AED 100, a flat shipping fee of AED 18 will apply.
All shipping charges are shown clearly at checkout before you confirm your order.
Q: How can I track my order?
Once your order has been dispatched, you may receive a tracking link or number from us or directly from the courier.
If you haven’t received tracking details within a reasonable time, please contact us at support@baresecret.com with your order number.
PRODUCTS & SKINCARE
Q: How can I shop products for my skin type?
You can easily shop by skin type or concern using the categories in our menu:
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Dry Skin
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Oily Skin
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Combination Skin
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Sensitive Skin
You can also browse by concerns such as Acne/Pimples, Anti-Aging/Wrinkles, Dryness/Hydration, Brightening/Pigmentation, Pores/Oil Control, and more.
Q: Are all your products authentic?
Yes. We guarantee that all products sold on BareSecret are 100% authentic.
We work only with official brand suppliers, distributors, or authorized partners for Korean skincare brands. We do not deal in replicas, counterfeits, or grey-market goods.
Q: I have sensitive or allergy-prone skin. What should I do?
Every skin is unique. If you have sensitive or reactive skin:
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Carefully review the ingredient list on each product page.
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Perform a patch test on a small area of skin before using any new product on your full face.
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If you have known allergies, you may email us at support@baresecret.com for general guidance, but we always recommend consulting your dermatologist for medical advice.
Q: What if I develop an allergic reaction?
If you notice redness, itching, burning, or any other signs of irritation:
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Stop using the product immediately.
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Rinse the area with lukewarm water and seek appropriate medical advice if needed.
Because reactions are related to an individual’s skin and medical history, BareSecret cannot be held responsible for allergic reactions or sensitivities, and we cannot offer returns or replacements in such cases.
Please always patch test and read ingredients carefully before use.
Q: The product I want is out of stock. What should I do?
We hate when that happens too!
On the product page, click “Notify me when back in stock” (or the equivalent button) and enter your email. We’ll let you know as soon as the item is available again.
Q: I can’t find my favourite brand or product. Can you bring it?
Customer happiness is our priority.
If there’s a specific brand or product you’d like to see on BareSecret, please email us at support@baresecret.com with your suggestion, and we’ll see what we can do.
RETURNS & REFUNDS
Q: What is your return policy for damaged, defective, or incorrect items?
If you receive a product that is damaged, defective, or not what you ordered, we will make it right at our expense.
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Email support@baresecret.com within 48 hours of delivery.
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Include your order number and clear photos of the damaged or incorrect item.
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Once our team verifies the issue, we will arrange a replacement or refund.
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In these cases, you do not pay for return shipping.
Q: Do you accept returns for change of mind?
Yes – we accept returns for unworn, unopened, and unused items within 30 days of delivery, subject to the conditions below:
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Items must be in their original packaging with all seals intact.
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Opened or used cosmetics cannot be returned for hygiene reasons, unless they are defective.
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For non-defective returns (change of mind), the customer is responsible for return shipping costs to our Dubai facility.
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After we receive and inspect the returned item, we will process a refund to your original payment method.
Please refer to the full Return & Refunds Policy for detailed conditions.
Q: How are refunds processed and how long do they take?
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For card payments: once your return is approved, we aim to process refunds within 3–5 business days. It may take additional time for your bank to show the refund on your statement (usually 5–10 business days).
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For Cash on Delivery (COD) orders: approved refunds are made via bank transfer to a valid UAE bank account within 3–5 business days after approval.
We will email you once your refund has been processed.
Q: Can I return a product due to an allergic reaction?
We are unable to accept returns or offer refunds for allergic reactions or sensitivities, as these depend on each individual’s skin and medical history.
Please always:
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Read full ingredients,
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Perform a patch test, and
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Consult your dermatologist if you have concerns.
ACCOUNT & CONTACT
Q: Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account allows you to:
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View your order history
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Save your shipping details
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Track orders more easily
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Receive news about new arrivals and offers
Q: How can I contact BareSecret?
For any questions, support, or feedback, you can reach us at:
Email: support@baresecret.com
WhatsApp / Phone: +971 58 520 1835
Hours: Monday – Saturday, 9:30 AM – 5:30 PM (UAE time)
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Q: Where can I read your full policies?
You can find all legal and policy pages here:
Return & Refunds
Shipping Policy
Privacy & Security Policy
Terms & Conditions
All services on BareSecret are operated by AAMP INTERNATIONAL L.L.C-FZ, Dubai, UAE (Trade License No. 2529220.01).