ORDERS

 Q : What payment options do you accept?

We accept all major credit/debit cards and also offer cash on delivery within the UAE. We also offer flexible payment options using Tabby.

 Q : Can I change or cancel my order once placed?

If you would like to change or cancel your order, please email us at support@baresecret.com as soon as possible, and we will try to help you. Unfortunately, once the order has been processed by the warehouse team, we are unable to offer any changes or cancellations.

SHIPPING

 Q: How long will it take to receive my order?

All orders typically ship in between 1-3 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP. If you’re experiencing a delay in your order, please get in touch with us and we will do our best to sort you out!

Estimated shipping times are as below:

• Within the UAE: 1-3 business days
  
  

FREE EXPRESS SHIPPING FOR ALL UAE ORDERS OVER AED 100

 Q: Do you ship outside of the UAE?

We currently deliver within the UAE. Shipping costs and delivery times depend on the destination and will be calculated at checkout.

 Q: What are your delivery charges?

Delivery charges will be calculated during checkout.

PRODUCTS & SKINCARE

 Q : How can I shop for products specifically designed for my skin type?

You can shop for products by your skin type here:

• Skincare collection - Dry Skin

• Skincare collection - Oily Skin

• Skincare collection - Combination Skin

• Skincare collection - Sensitive skin

 
Q: Are all your products authentic?

Yes, we guarantee that all our brands' products are 100% authentic and trustworthy. We work exclusively with K-beauty brands and official brand suppliers and distributors.

 Q: What if I develop an allergic reaction to any of your products?

It is possible for the skin to react to any product applied; therefore, it is recommended to do a patch test when first using a new skincare product. If you have known allergies to certain ingredients, please feel free to email us at support@baresecret.com for guidance or read through our detailed product descriptions and ingredients list. If an allergic reaction does occur, seek appropriate medical attention. Unfortunately, Bare Secret will not be liable for any such reactions and will not be offering any returns or replacements.

 Q : The product I’d like is out of stock. What should I do?

We hate when that happens as we strive to carry a wide range of brands products! However, sometimes we may not be able to keep stock of certain items. Please click the ‘Notify Me When Back In Stock’ Tab on the product’s page and we will be sure to send you an email as soon as it’s back in stock.

 Q : I can’t find my favourite brand products on your website. What should I do?

Customer satisfaction is our top priority! If you’d like to see us stock a particular brand or product, feel free to email us your suggestions at support@baresecret.com

RETURNS/EXCHANGES

 Q : What is the return and exchange policy?

• No Refunds: All sales are final. We do not offer refunds or store credits for any products purchased in our on-line store. 

• No Exchanges: Products cannot be exchanged for other items, regardless of their condition or reason for return. This includes unopened, unused, or partially used products.

• Product Issues: If a product is damaged, defective, or incorrect due to our error, please contact our customer service team within 48 hours of delivery at support@baresecret.com. We will review such cases on an individual basis and may, at our sole discretion, offer a replacement if the issue is verified and reported promptly. Proof of purchase, photos and videos of the damaged or defective product will be required.

• Allergies and Sensitivities: We strongly recommend reviewing product ingredients before purchase, as we are not responsible for allergic reactions, skin sensitivities, or other adverse effects caused by product use. Skin Patch testing is advised for all products.

 
Q : Help! I received a damaged product(s)!

All products are checked for quality before dispatch, and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged during delivery. If you receive a box with damaged items inside, please contact us ASAP, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

After reviewing, we will arrange for your items to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 
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